1. What should I know before my first class?

Welcome! We’re so excited to have you in the studio! 

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Here’s everything you need to feel prepared:

• Location: 1458 North 30th Street (street parking available nearby)

• Arrival: Please arrive 5–10 minutes early

• What to wear: Comfortable, movement-friendly clothing

• Footwear: Barefoot or grip socks

• Equipment: All mats and props are provided

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2. When should I arrive for class?

We recommend arriving 5-10 minutes before class.

Classes often run back-to-back, so this gives time for the previous class to wrap up and ensures everything is set up for you.

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3. What if I’m running late?

We get it, life happens!

• You may enter within the first 5 minutes of class

• Entry after 5 minutes is at the instructor's discretion

• If you’re running late, please message us through the Momence app

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4. What is your cancellation policy?

Group Classes

• Cancel at least 6 hours before class

• Late cancellations or no-shows will result in the loss of the credit or a fee

Private Sessions

• Cancel at least 24 hours in advance

• Late cancellations will be charged in full

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You can cancel or reschedule anytime through the Momence app.

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5. What happens if the studio cancels a class?

In rare cases (weather, low enrollment, or instructor availability), we may need to cancel a class.

• You’ll be notified via email and text

• The class will be marked as cancelled in Momence

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You’ll receive a credit or refund automatically.

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6. Do I need prior Pilates experience?

Not at all! We love beginners. If you’re new, we recommend starting with a foundations class or a private session so you can learn the basics and feel comfortable using the equipment.

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7. What class should I start with?

We recommend starting with Reformer Foundations or a private session to learn proper form and build confidence.

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8. Do you offer intro packages?

Yes! We offer intro packages for group classes and private sessions designed to help you ease into your practice and experience the studio.

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9. What is your class size?

We keep classes intentionally small (6-9 people max) to ensure personalised attention and proper form.

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10. Where should I park?

Street parking is available.

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11. What if a class is underbooked?

Classes require a minimum number of participants. If underbooked, a class may be cancelled within 12 hours - no fees will apply, and you’ll be notified. We may contact you to reschedule.

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12. Can I take classes if I’m pregnant?

Yes! Pilates can be a great way to stay strong and supported throughout your pregnancy.

We recommend:

• Letting your instructor know before class that you are pregnant

• Consulting with your healthcare provider prior to starting or continuing any fitness routine

• Choosing classes that feel appropriate for your body and energy levels

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Our instructors can offer modifications to keep you safe and comfortable as your body changes.